SouthendCleaners

Privacy Policy

Last updated: 20 June 2026

Southend Cleaners ("we", "us", "our") is the data controller for personal data collected via southendcleaners.co.uk and southendcleaners.lovable.app. This policy explains what we collect, why, and your rights under the UK GDPR and the Data Protection Act 2018.

1. What we collect

  • Account data: name, email, password hash (cleaners & customers).
  • Cleaner profile: business name, services, postcodes, insurance/DBS status, uploaded documents and photos.
  • Lead/enquiry data: name, contact details, postcode, service requested, message.
  • Technical data: IP address, browser type, device, pages visited (via essential cookies & analytics).

2. Lawful basis

  • Contract — to provide the marketplace, match cleaners with customers and manage accounts.
  • Legitimate interests — fraud prevention, service improvement, security monitoring.
  • Consent — non-essential cookies, marketing emails.
  • Legal obligation — tax, accounting, responding to lawful requests.

3. How we use it

To verify cleaners, route enquiries, send transactional emails, prevent abuse, and improve the service. We do not sell your data.

4. Sharing

Customer enquiries are shared with the cleaner(s) you select. We use trusted processors: Lovable (hosting), Supabase (database & storage), Google (OAuth sign-in), and email delivery providers. Each is bound by a data processing agreement.

5. Retention

  • Account data: while your account is active, then 12 months.
  • Uploaded verification documents: until verified + 24 months, or removal request.
  • Leads: 24 months for dispute resolution.
  • Audit logs: 24 months for security.

6. Your rights

You can request access, correction, erasure, restriction, portability, or object to processing. Email privacy@southendcleaners.co.uk. We respond within 30 days. You can also complain to the ICO.

7. Security

Data is encrypted in transit (TLS) and at rest. Access is role-based with row-level security policies, audit logging and admin-only access to verification documents.

8. International transfers

Our processors may host data in the EU/UK or US under Standard Contractual Clauses and the UK IDTA.

9. Children

The service is not intended for under-18s.

10. Changes

We'll post updates here and notify account holders of material changes.

11. Contact

Southend Cleaners — privacy@southendcleaners.co.uk

See also: Cookies Policy · Terms & Conditions